NetCrunch 9.2 already had several two-way service desk platform ticket integrations: with Freshdesk, HipChat, PagerDuty, IFTTT, slack, Trello and even Twitter. These integrations allow NetCrunch to automatically create support tickets, or react to closed tickets as well. With Twitter integration, NetCrunch can even tweet a status update (alert) of your choice.
With version 9.3, NetCrunch adds several more to the list:
- Mojo Helpdesk
In all NetCrunch 9.3 features 21 two-way ticket integrations with popular helpdesk platforms.