Two-way helpdesk integrations in NetCrunch 9.3

NetCrunch 9.2 already had several two-way service desk platform ticket integrations: with Freshdesk, HipChat, PagerDuty, IFTTT, slack, Trello and even Twitter. These integrations allow NetCrunch to automatically create support tickets, or react to closed tickets as well. With Twitter integration, NetCrunch can even tweet a status update (alert) of your choice. With version 9.3, NetCrunch […]

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PagerDuty Integration

NetCrunch 9.3 has several two-way ticket integrations with popular service desks platforms. One of them is PagerDuty. When something happens on your network, NetCrunch can automatically alert you through a variety of means: by sending an e-mail, running a custom script (for example, to restart a service or restart the machine), showing you a desktop […]

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Two-way service desk ticket integrations

In some cases, if a company has a service desk already rolled out, a network administrator might not want to be alerted by text messages, emails or popups. Instead, if the company is operating in Slack, for example, it would be much easier if the network admin was alerted via service desk of their choice. […]

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Triggering IFTTT actions with NetCrunch alerts

                              IFTTT is a very practical tool which enables connections between countless of applications. Thanks to a two-way integration between NetCrunch and IFTTT, the NMS can be easily set up to trigger certain actions in any applications that can be integrated […]

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