Two-way helpdesk integrations in NetCrunch 9.3

NetCrunch 9.2 already had several two-way service desk platform ticket integrations: with Freshdesk, HipChat, PagerDuty, IFTTT, slack, Trello and even Twitter. These integrations allow NetCrunch to automatically create support tickets, or react to closed tickets as well. With Twitter integration, NetCrunch can even tweet a status update (alert) of your choice. With version 9.3, NetCrunch […]

Read More →
PagerDuty Integration

NetCrunch 9.3 has several two-way ticket integrations with popular service desks platforms. One of them is PagerDuty. When something happens on your network, NetCrunch can automatically alert you through a variety of means: by sending an e-mail, running a custom script (for example, to restart a service or restart the machine), showing you a desktop […]

Read More →