Two-way service desk ticket integrations

In some cases, if a company has a service desk already rolled out, a network administrator might not want to be alerted by text messages, emails or popups. Instead, if the company is operating in Slack, for example, it would be much easier if the network admin was alerted via service desk of their choice. […]

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Sending NetCrunch alerts to Freshservice

                              One of NetCrunch’s many integrations is Freshservice two-way helpdesk integration. Freshservice is a service desk designed specifically for IT departments, to help locate, manage and solve the internal issues before they become problems. NetCrunch has a two-way integration already built-in. […]

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